Welcome to the FAQ section of www.supplystashbin.com. The following outlines the operational, legal, and transaction parameters for purchasing our Virtual Blocks products. By using our website and conducting transactions, you acknowledge and accept these terms.
- Age Restrictions and Authorization
Q: Is there a minimum age requirement to purchase goods on this website?
A: Yes. To use our services and process any financial transactions, you must be at least 18 years old, or of legal age in your European jurisdiction. By initiating a purchase, you acknowledge and authorize the use of your chosen payment method. We appreciate your understanding that If an unauthorized transaction made by a minor is reported, the associated game account and all virtual assets will be permanently banned and revoked. We will cooperate with the payment provider by submitting IP addresses, device IDs, and gameplay logs to verify the identity of the user and contest fraudulent claims.
- Purchase Nature and Billing
Q: Do I need to sign up for a recurring subscription?
A: All transactions on www.supplystashbin.com are one-time purchases. You only pay once for the specific virtual item you select at checkout. We do not use recurring billing or hidden subscription models.
Q: What exactly am I purchasing?
A: You are purchasing a limited, personal, revocable, non-exclusive, and non-transferable license to use our virtual block game in a specified digital game. You are paying for the right to use, not ownership of the digital assets.
- Shipping and Delivery
Q: When will I receive the tracking number?
A: You will not receive a tracking number. Our products consist of intangible virtual goods, therefore no physical items are shipped, and no physical logistics or postal tracking numbers are generated.
Q: How long does delivery take?
A: As the products are all digital, once your payment is successfully cleared through our secure payment gateway, the product will be delivered electronically immediately.
- Refunds, Cancellations, and Chargebacks
Q: If I change my mind, can I request a refund within 14 days?
A: According to the EU Consumer Rights Directive (2011/83/EU) regarding digital content delivered in non-tangible media:
By initiating and completing a purchase, you agree to the immediate delivery of the digital content. Please note that once digital content delivery begins, you will no longer be able to exercise your statutory 14-day withdrawal right. Due to the instant nature of our products, all sales are final and non-refundable.
Q: What is your policy regarding payment disputes or chargebacks?
A: We take fraudulent chargebacks (“friendly fraud”) very seriously. Because delivery is instant and digital, we maintain detailed, timestamped server logs to document your access and the digital delivery process. In the event of any dispute, these access logs may be provided to the payment processor and issuing bank to properly handle claims.
- Intellectual Property and Asset Use
Q: Can I extract images, music, or code from the game for my own projects?
A: We ask that you understand that all intellectual property—including source code, 3D models, 2D art assets, user interfaces, and music—is entirely original or strictly licensed and remains the property of the website operator. Extraction, copying, reverse engineering, redistribution, or use of any of our digital content for external commercial purposes is prohibited. For non-compliance, we may suspend your license without refund and, depending on the circumstances, take further action.
- Company Contact Information
Q: How do I contact the website operator?
A: For technical support or transaction inquiries, you can contact our registered operations department through the following methods:
Company Registration Number: 198903293R
Registered Address: Room 02-05, 8 Pandan Crescent Road, Singapore, Postcode: 128464
Tel: +65 62783322
Email: moss@supplystashbin.com