Welcome to our customer service website, www.supplystashbin.com. We are committed to providing timely, professional, and efficient support services for virtual digital products to our European customers.
If you require technical support, assistance with digital product delivery, or have any questions about our licensing terms, please contact us through the appropriate channels below.
1. Corporate Identity
Website: www.supplystashbin.com
Company Registration Number: 198903293R
Registered Office Address: 8 Pandan Cres, #02-05, Singapore 128464
Customer Support Telephone: +65 62783322
Support Email: moss@supplystashbin.com
2. Support Operating Hours and Response Protocol
Whilst our corporate headquarters are located in Singapore, our support operations are structured to accommodate our European customer base.
Standard Response Time: We strive to confirm and respond to all formal inquiries within 24 hours.
Required Information: To expedite the resolution of your enquiry, particularly concerning digital access or virtual asset licences, please ensure you include your Order Reference Number and the exact email address used during the transaction.
3. Pre-Dispute Resolution and Chargeback Policy
We maintain a zero-tolerance policy towards fraudulent chargebacks (“friendly fraud”). Because our products are entirely digital and delivered instantaneously, all sales are strictly final upon the commencement of the download or digital allocation.
Mandatory Pre-Dispute Communication: If you experience any technical difficulties accessing your virtual building block assets, you are strictly required to contact our support team at moss@supplystashbin.com prior to initiating any dispute or chargeback with your financial institution.
We maintain comprehensive digital delivery logs. Any chargeback initiated without prior communication or post-successful digital delivery will be vigorously contested and reported to the respective payment processors, which may affect your future ability to make digital purchases.
4. Data Protection and Privacy (GDPR & PDPA Compliance)
Any personal data you provide when contacting us—including your name, email address, and order details—will be processed strictly for the purpose of resolving your customer service enquiry.
Your communication is handled in full compliance with the European Union General Data Protection Regulation (GDPR) and the Singapore Personal Data Protection Act (PDPA). We do not utilise customer support correspondence for unsolicited marketing purposes, nor do we sell your contact information to third parties.
